1. Acceptance of Terms

Welcome to Exit Ready Solutions ("ERS," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of the ExitReadySolutions.biz website, our services, and any related content, features, or functionality (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services.

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with a revised effective date. Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms.

2. Description of Services

ERS provides business performance, value creation, and exit readiness consulting services to privately held business owners primarily in Georgia. Our services include but are not limited to:

• Exit Readiness Assessments and diagnostic evaluations
• Value Creation Sprint implementations
• Systems and automation implementation (CRM, workflows, operational tools)
• KPI development and operating cadence design
• Optimization and ongoing consulting retainers
• Coordination with our sister company, Oxford Highland Advisors, for exit transaction advisory

The specific scope, deliverables, timeline, and fees for any engagement will be defined in a separate written agreement between you and ERS.

3. Eligibility

Our Services are intended for business owners, executives, and authorized representatives of businesses. You must be at least 18 years old and have the legal authority to enter into binding agreements on behalf of your business to use our Services.

By using our Services, you represent and warrant that you meet these eligibility requirements and that all information you provide is accurate, current, and complete.

4. User Accounts and Registration

Certain features of our Services may require you to create an account or provide contact information. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if we suspect any unauthorized or fraudulent activity.

5. Professional Services and Engagement

5.1 Nature of Services

ERS provides business consulting and advisory services focused on operational improvement, value creation, and exit readiness preparation. Our services are strategic and implementation-focused, designed to help you build a more profitable, efficient, and transferable business.

5.2 Not Financial, Legal, or Tax Advice

The information and services provided by ERS are for informational and consulting purposes only and do not constitute financial advice, legal advice, tax advice, or investment recommendations. You should consult with qualified professionals (such as attorneys, CPAs, and financial advisors) before making any business, financial, legal, or tax decisions.

5.3 No Guarantees of Outcomes

All ERS services and offerings are provided on a best efforts basis. ERS does not guarantee specific business outcomes, valuations, exit proceeds, or transaction results. Business success depends on many factors including market conditions, execution, management decisions, and circumstances beyond our control. Any projections, estimates, or assessments we provide are based on available information and professional judgment but are not guarantees of future performance.

5.4 Client Responsibilities

You are responsible for:

• Providing accurate and complete information about your business
• Implementing recommendations and adopting new processes and systems
• Maintaining confidentiality of proprietary methodologies and deliverables
• Making final business decisions based on your judgment and consultation with appropriate professionals
• Complying with all applicable laws and regulations

6. Fees and Payment

Fees for ERS services will be specified in a separate written agreement or proposal. Unless otherwise stated:

• All fees are due as specified in your engagement agreement
• Fees are non-refundable except as expressly stated in your agreement
• Late payments may incur interest charges and may result in suspension of services
• You are responsible for all taxes, duties, and assessments associated with your payments
• We reserve the right to change our fees with advance notice

7. Intellectual Property Rights

7.1 ERS Intellectual Property

All content, materials, methodologies, frameworks, tools, templates, assessments, software, and other intellectual property provided by ERS ("ERS IP") are owned by or licensed to ERS and are protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms and any applicable engagement agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to use ERS IP solely for your internal business purposes in connection with the Services we provide.

7.2 Restrictions

You may not:

• Copy, modify, distribute, sell, or lease any part of our Services or ERS IP
• Reverse engineer, decompile, or attempt to extract source code from our software or tools
• Use our Services or ERS IP to develop competing products or services
• Remove, alter, or obscure any proprietary notices on ERS materials
• Use our trademarks, logos, or branding without our prior written consent

7.3 Client Data and Materials

You retain ownership of all data, information, and materials you provide to us ("Client Materials"). By providing Client Materials, you grant us a limited license to use, analyze, and incorporate such materials as necessary to provide our Services.

8. Confidentiality

We understand that you may share confidential business information with us. We agree to:

• Maintain the confidentiality of your proprietary business information
• Use confidential information only to provide Services to you
• Not disclose confidential information to third parties except as necessary to provide Services or as required by law
• Implement reasonable security measures to protect your information

Information will not be considered confidential if it: (a) is or becomes publicly available through no breach of these Terms, (b) was already known to us, (c) is independently developed by us, or (d) is lawfully received from a third party.

We may use anonymized, aggregated data derived from our work for research, benchmarking, and service improvement purposes, provided such use does not identify you or your business.

9. Acceptable Use

You agree not to:

• Use our Services for any unlawful purpose or in violation of any applicable laws
• Transmit any viruses, malware, or harmful code
• Interfere with or disrupt the integrity or performance of our Services
• Attempt to gain unauthorized access to our systems or networks
• Use automated systems (bots, scrapers) to access our Services without permission
• Impersonate any person or entity or misrepresent your affiliation
• Harass, abuse, or harm another person or entity
• Collect or store personal data about other users without consent

10. Third-Party Services and Links

Our Services may integrate with or link to third-party services, tools, or websites (such as CRM platforms, marketing tools, or payment processors). We are not responsible for the content, privacy practices, or terms of use of any third-party services.

Your use of third-party services is governed by their respective terms and policies. We encourage you to review them before use.

11. Disclaimers and Limitations of Liability

11.1 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that our Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We make no guarantees regarding the accuracy, reliability, or completeness of any content or advice provided through our Services.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ERS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use our Services
• Any unauthorized access to or use of your data
• Any interruption or cessation of our Services
• Any errors or omissions in any content or advice
• Any business decisions you make based on our Services

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO OUR SERVICES EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11.3 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless ERS and its affiliates, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Any Client Materials you provide
• Any business decisions or actions you take based on our Services

13. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

You may terminate your use of our Services at any time by discontinuing access and notifying us in writing. Termination does not relieve you of any payment obligations incurred prior to termination.

Upon termination:

• Your right to use our Services will immediately cease
• We may delete your account and data, subject to our data retention policies
• Provisions of these Terms that by their nature should survive (including intellectual property, disclaimers, limitations of liability, and dispute resolution) will survive termination

14. Dispute Resolution and Arbitration

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.

14.2 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us to attempt to resolve the dispute informally. We will make good faith efforts to resolve disputes amicably.

14.3 Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or our Services shall be resolved by binding arbitration in Atlanta, Georgia, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall be conducted by a single arbitrator, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

You and ERS agree that arbitration will be conducted on an individual basis and not as a class action or representative action. You and ERS expressly waive any right to bring or participate in a class action or representative proceeding.

14.4 Exceptions to Arbitration

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable engagement agreement, constitute the entire agreement between you and ERS regarding the Services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

15.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and ERS.

15.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

16. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at: https://exitreadysolutions.biz/privacy-policy/

17. SMS Messaging Terms

17.1 Program Description

Exit Ready Solutions, LLC ("ERS") operates an SMS messaging program ("ERS SMS Program") to communicate with clients and contacts who have provided explicit opt-in consent. Messages sent through this program may include appointment confirmations, consultation reminders, service updates, educational content, and marketing communications related to our exit readiness consulting services for business owners.

17.2 Opt-In

By voluntarily checking an SMS consent checkbox on any ERS web form and providing your mobile phone number, you expressly consent to receive text messages from Exit Ready Solutions, LLC at the number you provided. Your phone number is never required to submit any form on our website — opt-in is always your choice.

17.3 Opt-Out — STOP Instructions

You may cancel the SMS service at any time. Simply text STOP to any message received from us. Upon sending “STOP,” we will send you an SMS confirmation that you have been unsubscribed. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

17.4 Help / Support

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to us:
•Email: ERS@ExitReadySolutions.biz
•Phone: +1 (404) 240-0235

17.5 Message Frequency and Rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your interactions with our service and the type of consent you provided. For questions about your text plan or data plan, contact your wireless provider.

17.6 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

17.7 Age Restriction

By using this SMS service, you represent and warrant that you are at least 18 years of age. If you are under 18 years old, you may not opt into our messaging program or access this SMS service.

17.8 Privacy and Data Use

Your use of the ERS SMS messaging program is governed by our Privacy Policy: https://exitreadysolutions.biz/privacy-policy/

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

18. Contact Information

If you have questions about these Terms, please contact us:

Exit Ready Solutions, LLC
2684 Derby Walk NE Atlanta, GA 30319
Email: ERS@ExitReadySolutions.biz
Phone: +1 (404) 240-0235